In today’s digital era, the way people interact and communicate has seen significant change since the internet’s inception. For businesses, both small and large, this change is extensive, and it stresses the need to track messages and essential communications effectively.
As people rely on their devices, the use of various consumer messaging chat apps is also on the rise. The use of messaging chat apps can seamlessly blend into an employee’s everyday workflow. It can be a practical tool in helping to answer an inquiry and reach out to various clients.
The leading messaging app that is perceived to be the most popular among various enterprises is WhatsApp. Having reached a milestone of one billion daily active users, it stands to reason why businesses leverage this mobile channel to reach their customers. However, using WhatsApp comes with regulatory and legal risks, resulting in many companies banning its use in the workplace.
Furthermore, messaging apps’ convenient nature became a primary mode of communication for employees, and each device’s record of conversation branches out to even personal ones.
The method of whatsapp archiving can be a challenge in mitigating risks associated with using the app. Failing to monitor essential communications may expose an enterprise to legal consequences that might potentially hurt its integrity in the long run.
Fortunately, enterprises will not have to worry about such difficulties as TeleMessage offers text message archiving solutions to capture and retain messages effectively. Additionally, it can also archive WhatsApp messages while adhering to various compliance requirements and regulations.
Click this infographic from TeleMessage that discusses the top reasons to use an enterprise WhatsApp archiving solution.